Customer Service
- Order Processing
- Shipping & Delivery
- Lost, Return or Misdelivered Orders
- Easy Exchange & Return Policy
- Privacy Policy
- Order Processing
- How do we process your order? All orders are reviewed the day they are received.
We make every effort to ship the same business day, if the order is received by 1pm eastern standard time.
If your item takes “sewing time” we will make every effort to contact you and advise ship time and delivery options.
If your order is received after 1pm est, your order will be processed for shipping on the next business day.
Our business days are Monday thru Friday, excluding legal holidays.
Pricing is guaranteed only at the time the order is placed.
We have promotions for our flag flying customers to take advantage of, watch our web site to take advantage! - Shipping & Delivery
- America’s Finest Flags has a partnership with UPS to provide cost effective delivery service.
For a flat rate of $4.95 we will deliver orders to a single address within 4-7 business days within the USA.
You can upgrade shipping to 3 day select, 2 day air or next day air saver.
Rates are available online.
UPS delivers Monday thru Friday. We are sorry, but we do not offer delivery options for Saturday or Sundays.
APO and FPO addresses are sent by USPS. - Lost, Return or Misdelivered Orders
- If you provide us with incorrect delivery information we can not be held responsible for lost or misdelivered or returned packages.
Of course if we make a mistake, we will do everything possible to correct our error to your satisfaction.
ANY ORDER WITH” FREE SHIPPING” WILL BE DELIVERED IN 4-7 BUSINESS DAYS.
Sorry, we do not ship to post office boxes.
Please, call us for other delivery options.
The item(s) must be returned to us in an unused condition, in its original package and with a copy of your order receipt.
Outdoor “Assemble Your Flag Sets” and colored flags, pennants and burgees are subject to 20% restocking fee.
Sorry we cannot accept returns on custom flags, sewn to order flags (ex: Civil War Flags) and Indoor Flag Sets.
If you have any questions about the easiest way to return or exchange your order, please call us 8am to 6pm eastern time Monday-Friday, toll free 877-584-1776.
You can send your return to:
via UPS
America’s Finest Flags
60 Salisbury St, Unit 404
Worcester, MA 01609
via USPS
America’s Finest Flags
PO Box 60207
Worcester, MA 01606
At no time do we share, rent or sell your information to any outside party.
We will, at times, share address and shipping information with our manufacturing partners, in order to fill your order's needs.
We have put in place electronic and physical procedures to protect and secure the information you provide to us.
If you have questions about our policies, please feel free to contact us, toll free, at: 877-584-1776.
